Riverbelle Privacy Policy

At Riverbelle, we respect your privacy and are fully committed to protecting the personal data you share with us when you play at our online casino. This Riverbelle Casino Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights you have regarding your data. By creating an account with us, you agree to the practices described below.

Information We Collect

When you register with Riverbelle Casino, we collect certain personal details to verify your identity and provide our services. We gather this information directly from you, automatically through your use of our platform, and sometimes from trusted third parties such as payment providers.

• We collect your name, date of birth, address, email address, and phone number during registration
• We record your gaming activity, including deposits, withdrawals, wagers, and bonus usage
• We store payment details such as your card information or e-wallet account used for deposits and withdrawals
• We log technical data including your IP address, device type, browser version, and operating system
• We may collect documents you submit for identity verification, such as a photo ID, proof of residence, or proof of ownership of your payment method

How We Use Your Information

We at Riverbelle use your personal data for several legitimate purposes connected to running a safe and compliant gaming environment. Our use of your information is always tied to a clear business or legal purpose.

• We use your data to create and manage your account and authenticate your login
• We process your deposits and withdrawals through our supported payment methods
• We verify your identity and age in line with our regulatory obligations under our Kahnawake Gaming Commission licence
• We monitor your gaming behaviour to support responsible gambling tools and fraud prevention
• We send you promotional offers, such as our welcome bonus or daily free spins, where you have agreed to receive marketing communications
• We analyse aggregated data to improve our games, website performance, and customer support

Legal Basis for Processing

Our Riverbelle platform processes personal data on several legal grounds, depending on the purpose of the activity. We rely on your consent when you opt in to marketing, on contractual necessity to provide you with our gaming services, and on legal obligation to comply with licensing and anti-money laundering requirements. Where applicable, we also rely on our legitimate interest in preventing fraud and securing our platform.

Identity Verification and KYC

As part of our commitment to responsible and compliant operations, we at Riverbelle Casino require identity verification for certain transactions. Identity verification is mandatory for single or cumulative transactions of 2,000 EUR or more, or the currency equivalent. We may request a photo ID such as a passport or driver's licence, a proof of residence no older than six months, proof of ownership of the payment method used, and, where applicable, proof of income. For larger withdrawals, we may additionally request notarised copies of your most recent bank statement. Failure to provide requested documents may result in account suspension or termination.

Sharing Your Information

Our Riverbelle Casino does not sell your personal data. However, we may share your information with select third parties who help us operate our services and meet our regulatory duties.

• We share data with payment processors such as Visa, Mastercard, Skrill, Neteller, ecoPayz, MuchBetter, Neosurf, and PaysafeCard to process your transactions
• We share information with our game providers, including Games Global, Pragmatic Play, Apricot, and On Air Entertainment, to deliver slots, jackpots, and live dealer games
• We disclose data to regulatory bodies, including the Kahnawake Gaming Commission and eCOGRA, when required for compliance or dispute resolution
• We may share information with fraud prevention and verification agencies to confirm your identity
• We may disclose data to law enforcement where legally required

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance your experience at Riverbelle, remember your preferences, and analyse how you use our casino. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site, including your ability to log in smoothly to your Riverbelle Casino login account.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax, and regulatory obligations. Transaction records, KYC documents, and communication history are generally kept in accordance with Kahnawake Gaming Commission requirements. Unused bonuses, related winnings, and loyalty points lapse six months after issue, but this does not affect our retention of underlying account records.

Data Security

We at Riverbelle take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our systems use encryption and secure servers to safeguard sensitive information, including your payment details and identification documents. While we work hard to protect your data, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We aim to honour these rights wherever applicable.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, such as marketing communications
• You may withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team through live chat or reach out via our Help Centre. We will respond to your request within a reasonable timeframe.

International Data Transfers

As our Riverbelle Casino operates internationally and serves players in Canada, New Zealand, and Ireland, your data may be transferred to and processed in countries outside your home jurisdiction. We ensure that any such transfers are conducted with appropriate safeguards in place, consistent with our obligations as a licensed operator.

Children's Privacy

Our services are strictly intended for adults of legal gambling age. We do not knowingly collect personal data from minors, and we require all account holders to verify their age and identity before playing at Riverbelle Casino.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our site after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to raise a complaint, you can contact our support team through live chat or our Help Centre. Complaints should be raised within six months of the issue arising. If we cannot resolve your concern directly, you may escalate your dispute to eCOGRA and subsequently to the Kahnawake Gaming Commission, our licensing authority.