Riverbelle Casino Terms

Welcome to Riverbelle Casino. These Terms and Conditions govern your use of our website and services, and by creating an account you agree to be bound by them in full. At Riverbelle, we operate Riverbelle Casino.com under a licence issued by the Kahnawake Gaming Commission, licence number 01059, and we are committed to providing a fair, secure, and transparent gaming environment for every registered player.

About Our Operation

Riverbelle Casino is owned and operated by Baytree Interactive Ltd, a company registered in Guernsey under company number 69691, with its registered office at Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey. We have been serving players since 1997, and our platform is accessible via desktop browser and mobile browser. Here at Riverbelle Casino, we primarily serve players in Canada (excluding Ontario and Alberta), New Zealand, and Ireland, offering our services in English, English (CA), English (IE), English (NZ), Espanol, and Francais (CA).

We at Riverbelle do not accept registrations from residents of restricted jurisdictions, including but not limited to the United States, United Kingdom, Australia, most of the European Union, Ontario, and Alberta. It is your responsibility to confirm that online gambling is legal in your place of residence before registering with us.

Eligibility and Account Registration

To open an account with us, you must be at least the legal age of majority in your jurisdiction, and you must provide accurate, current, and complete information during registration. Our Riverbelle Casino team reserves the right to request additional documentation at any time to verify your identity and eligibility.

• You may only hold one account with us at any given time
• We require you to register using your real identity and accurate contact details
• You must not register on behalf of another person
• We reserve the right to suspend or close accounts that violate these conditions

Deposits and Currencies

Our Riverbelle platform accepts USD, CAD, GBP, and EUR, and we may pay out winnings in EUR regardless of your registered account currency. If your national currency is not offered, we allow play in another available currency. The minimum deposit accepted is 10 (USD/CAD/GBP/EUR equivalent), and we support deposit methods including Visa, Mastercard, Apple Pay, Google Pay, Skrill, Neteller, ecoPayz, MuchBetter, Neosurf, and PaysafeCard.

Withdrawals

We process withdrawals back to the original deposit method, up to the amount deposited, while bank wire and cheque withdrawals are paid only to the registered account holder. Our maximum withdrawal limit is 10,000 GBP or currency equivalent per 24-hour period. Players whose withdrawals reach five times or more of their lifetime deposits across our casino group may be limited to 4,000 EUR per week. We cap sign-up bonus withdrawals at six times the first deposit amount, and winnings from no-purchase offers and free spins are capped at 100 casino credits after 70x wagering, with any remaining balance forfeited.

At Riverbelle Casino, we may apply withdrawal charges depending on the method used. Withdrawal requests are screened and held for a rolling 24-hour period from initiation; during this time your balance remains accessible and the withdrawal can be reversed. We do not process withdrawals over weekends.

Identity Verification

We require identity verification for single or cumulative transactions of 2,000 EUR or more, or the currency equivalent. We may request a photo ID (passport or driver's licence), proof of residence (a bank statement or utility bill no older than 6 months), proof of ownership of the payment method used, and proof of income where applicable. For larger withdrawals, we may additionally require notarised copies of your most recent bank statement, photo ID, and a utility bill. Failure to supply requested documents can lead to account termination.

Welcome Bonus and Promotions

Our Riverbelle welcome bonus offers up to 800 across your first three deposits: a 100% match up to 200 on your first deposit, a 100% match up to 300 on your second deposit, and a 100% match up to 300 on your third deposit. The minimum qualifying deposit is 10, and wagering requirements are 35x the bonus amount. While wagering, the maximum bet permitted is 8 EUR per round and 0.50 per line.

• The welcome offer must be claimed within 7 days of account opening
• Any match offer left unused in your bonus balance is forfeited after 2 months
• Maximum cashout is six times the first deposit amount; progressive jackpot wins are exempt
• We grant 10 daily spins on the Mega Millionaire Wheel, with a top prize of 1,000,000
• Daily spins expire 30 days after your last deposit, and free spins winnings carry 35x wagering

This offer is available to new customers only, and we permit one welcome bonus per account across our casino group. We at Riverbelle also provide 10 daily free spins on the Mega Millionaire Wheel, limited to one claim per day per customer and one registered account per brand within our group.

Games and Providers

Our Riverbelle Casino library features over 350 games, including slots and jackpots, progressive slots, blackjack, roulette, baccarat, craps, Sic Bo, Red Dog, Casino War, video poker, live casino tables, live game shows, keno, scratch cards, and crash and arcade games. We offer 33 live tables, powered by Pragmatic Play, On Air Entertainment, and Apricot, alongside titles from Games Global. Jackpot enthusiasts can enjoy Mega Moolah, Wolf Blaze WOWPOT! Megaways, Gold Blitz Ultimate, Arena of Gold: Shields of Glory POWER COMBO King Millions, and Flame King Millions.

Loyalty and VIP Program

At Riverbelle Casino, we reward cash wagers on casino games with Loyalty Points, which are exchangeable for bonus credits. Our loyalty structure includes multiple levels, with Prive as the top tier. Higher levels unlock faster point accrual, tailored bonus offers, competitions, and a dedicated support team. We advise that unused bonuses, related winnings, and loyalty points lapse 6 months after issue.

Customer Support and Complaints

We offer live chat support and maintain a Help Centre at help.Riverbelle Casino.com. Complaints should be submitted by email and raised within 6 months of the issue arising. If we are unable to resolve a dispute to your satisfaction, you may escalate the matter to eCOGRA and subsequently to the Kahnawake Gaming Commission.

Responsible Gambling

We are committed to promoting responsible gambling and encourage you to set deposit limits, session reminders, and self-exclusion periods as needed. If you feel your gambling is becoming problematic, please contact our support team, and we will assist you in finding the appropriate tools and resources.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Updated terms will be posted on our website, and your continued use of our services constitutes acceptance of any changes. We recommend reviewing this page periodically to stay informed of your rights and obligations when playing with us.